IOS: the App will ask for WLAN/cellular permission, please tick up the permissionĪndroid: the App will ask for WLAN permission, please tick allow

When you reinstall the Deco App, it will ask for some permission, please allow the permission If you forget the password of your TP-Link ID, please tap “Forgot Password?” on the login page to reset the password.įor more details, please refer to the FAQ What if I forget the password of my TP-Link ID or the account is locked?(Deco)įor example, if you are using the mobile data of your phone for internet access, try to connect to a Wi-Fi network, if you are using Deco Wi-Fi, try a different Wi-Fi network or try the mobile data of your phone.ĥ) Uninstall and reinstall the latest Deco App, then try to login again Therefore, except for verifying the password, please make sure the email address is a valid TP-Link ID and entered correctly, also check if there is any additional space entered mistakenly. When it says incorrect email or password, it means the email and password don’t match. You could try to open some web pages to see if the internet really worksĢ) Make sure the TP-Link ID and Password are both entered correctly When you try to log in to the Deco App, the following error message might pop up: No internet connection, or Incorrect email or password, etc.ġ) Check if the phone has internet access

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